Frequently Asked Questions for

Q. Why are the prices on so low?

A. We buy in bulk, so we’re able to sell Radiator Valves and accessories at prices lower than anyone in the industry across the UK. We work with some of the largest retailers and manufacturers of traditional radiators and modern designer radiators - allowing us to buy radiator valves in very high quantities and pass on the savings direct to you.

Q. What if I find one of your products cheaper elsewhere?

A. In the unlikely event that our products are being advertised elsewhere at a lower price, call us straight away and we will do our very best to better or match the price for you – see our Price Promise for details.

Q. How can I place an order?

A. Orders can be placed from us online, by telephone or by email if you already have an account with us

. Q. What payment methods do accept?

A. We accept payment by credit/debit card or you can pay after you have received your goods if you sign up for a Klarna Account. Read our 'Buy Now Pay Later' page for more details.

Q. Does deliver everywhere in the UK?

A. We can deliver anywhere on the UK mainland - all our items are sent same day overnight delivery if an order is placed before 2pm. Please refer to our Delivery Information page for more details. If you want an item dispatched the same day and you are later than 2pm, call us on 01723 321 888 and we will see what we can do to help you.

Q. What is your delivery charge?

A. Standard UK Next Day Delivery is £4.95 inc VAT - this is waived if the order is above £75. £14.90 for next day Guaranteed before noon delivery and £24 for Saturday delivery. Items are free to collect from our North Yorkshire Warehouse.

Q. Do you use couriers?

A. Yes we use the next day delivery network of DPD. DPD is an international parcel delivery company owned by GeoPost. With more than 830 depots in more than 40 countries and is one of Europe's leading business-to-business parcel delivery services. DPD is the largest delivery network for small packages operating int he UK today.

Q. How long does delivery take?

A. Standard delivery is next working day if the order is received by 2pm - though you can pay a little extra for Saturday delivery if needed. If you need your Radiator Valves product the following day but you are placing an order after 2pm, please call ahead on 01723 321 888 and we will try our very best to meet your needs.

Q. Can I collect from your North Yorkshire Warehouse?

A. Yes, you can collect from our warehouse in Scarborough - call us on 01723 321 888 so that we can ensure that it is ready.

Q. Are your products guaranteed?

A. All our products are guaranteed for a minimum of 1 year but many of our Radiator Valves offer longer warranties from the manufacturer. Read the description of the product before you buy.

Q. What is the returns policy of Radiator Valves .com?

A. Please refer to our Returns Policy page for more information.

Q. Can you help me find an installer?

A. We have an extensive trade network in most parts of the United Kingdom. Contact us now and we probably recommend an installer in your area.

If you have any other questions, please do not hesitate to contact us directly using this website, or call us on 01723 321 888.

© copyright 2016 is a trading name CIR Ltd Company Number 07944809 GB VAT number 192 0782 00| sitemap | terms & conditions | privacy & cookies | top